If they are trying to charge you unfairly (I don't know the details) the right way to address this is to fill in a credit card chargeback claim (if you paid with a card, obviously).
Chargebacks are great to punish rogue companies. If your claim is fair, you will eventually get your money back.
Furthermore, after a sufficient number of chargebacks, their credit card fees will be raised. For this reason, rogue merchants usually become a lot more helpful when you mention the c-word.
Ran into a similar problem in the UK with a cell phone. I called to say I was moving to the US and did not need the phone service anymore. Phones were fully paid for. They would then send me to a 'Handler' who would have me on hold for 30 minutes. Then try and talk me out of dropping the service. WTF I am leaving. Then mid discussion the line would drop. After the THIRD time I decided the easiest method was to CLOSE the bank account the phones were tied to.
In the cancellation process, take the offer to switch to an alternative Adobe product, then you will be able to cancel that cleanly within a roughly 30-day window as it is considered a new transaction.
If they are trying to charge you unfairly (I don't know the details) the right way to address this is to fill in a credit card chargeback claim (if you paid with a card, obviously).
Chargebacks are great to punish rogue companies. If your claim is fair, you will eventually get your money back.
Furthermore, after a sufficient number of chargebacks, their credit card fees will be raised. For this reason, rogue merchants usually become a lot more helpful when you mention the c-word.
This why I HATE subscriptions.
Ran into a similar problem in the UK with a cell phone. I called to say I was moving to the US and did not need the phone service anymore. Phones were fully paid for. They would then send me to a 'Handler' who would have me on hold for 30 minutes. Then try and talk me out of dropping the service. WTF I am leaving. Then mid discussion the line would drop. After the THIRD time I decided the easiest method was to CLOSE the bank account the phones were tied to.
This is what's driving the click-to-cancel movement. Many companies have engaged in such scummy practices and the result is an overreaction as usual.
The FTC filed a law suit against Adobe for deceptive subscription policies.
https://www.ftc.gov/news-events/news/press-releases/2024/06/...
Can confirm, Affinity is the best alternative. Fair pricing + innovations.
And Autograph by Left Angle as a free alternative to after effects: https://left-angle.com
In the cancellation process, take the offer to switch to an alternative Adobe product, then you will be able to cancel that cleanly within a roughly 30-day window as it is considered a new transaction.
You wanna share a reddit thread, please submit the link, not copy paste the contents.
https://www.reddit.com/r/graphic_design/comments/1jvv14h/tri...