Free customers are served from the nearest location where we have capacity. If we’re capacity constrained then free customers will be the first to be rerouted to another facility with capacity. That typically only happens for a very narrow window during any day. It has nothing to do with load to your particular site. It has to do with a region’s capacity and a group of customers (e.g., FREE PRO BIZ ENTERPRISE).
Whoa did not expect the CEO of Cloudflare to comment here! Thanks for the response. The extended periods of high latency was concerning, but I did some more digging and saw that your team is aware of this and working on it: https://www.answeroverflow.com/m/1409539854747963523 Hoping things work out!
User experience is always at the whim of ISP agreements unless you are paying for point to point links.
Sounds like you're experiencing vagaries of somebody (maybe Cloudflare, maybe some other ISP Cloudflare is peering with) doing traffic engineering, probably to reduce congesting on particular paths. The recommendation to go with the Pro plan is likely just the first step, the next step is to open a ticket and get them to fix it -- that's what you're paying them for.
Dropping Cloudflare is, of course, an option as most of the security stuff they do can be handled by competent security folks, but you (may?) need to find someone similar if your site is at risk of DDoS.
Free customers are served from the nearest location where we have capacity. If we’re capacity constrained then free customers will be the first to be rerouted to another facility with capacity. That typically only happens for a very narrow window during any day. It has nothing to do with load to your particular site. It has to do with a region’s capacity and a group of customers (e.g., FREE PRO BIZ ENTERPRISE).
Whoa did not expect the CEO of Cloudflare to comment here! Thanks for the response. The extended periods of high latency was concerning, but I did some more digging and saw that your team is aware of this and working on it: https://www.answeroverflow.com/m/1409539854747963523 Hoping things work out!
User experience is always at the whim of ISP agreements unless you are paying for point to point links.
Sounds like you're experiencing vagaries of somebody (maybe Cloudflare, maybe some other ISP Cloudflare is peering with) doing traffic engineering, probably to reduce congesting on particular paths. The recommendation to go with the Pro plan is likely just the first step, the next step is to open a ticket and get them to fix it -- that's what you're paying them for.
Dropping Cloudflare is, of course, an option as most of the security stuff they do can be handled by competent security folks, but you (may?) need to find someone similar if your site is at risk of DDoS.
Thanks for the response. After doing some more digging it looks like this is a known issue at Cloudflare and they're actively working on it: https://www.answeroverflow.com/m/1409539854747963523