That's why I cancelled but I'd be curious about the technical reasons that something like this could happen, given that I'd expect cancellation to not be that much of a load on the servers compared to all the other actions users take on a streaming platform. Perhaps subscription changes go to a specific microservice that got overloaded? Or to an unsharded database that got overloaded?
This was reported in July but seems to be happening again
Might be because of folks trying to cancel their Hulu because of Kimmel being pulled off the air. ABC and Hulu are both owned by Disney.
https://www.azcentral.com/story/entertainment/life/2025/09/1...
That's why I cancelled but I'd be curious about the technical reasons that something like this could happen, given that I'd expect cancellation to not be that much of a load on the servers compared to all the other actions users take on a streaming platform. Perhaps subscription changes go to a specific microservice that got overloaded? Or to an unsharded database that got overloaded?
"Turn it off or make it hard to cancel until the angry people go away."