Looks cool, I think you should try to target it towards the elderly. My 99 year old grandpa is capable of using a computer and browsing the web, but struggles whenever he gets out of the "usual flow" (accidentally removes the chrome icon from his taskbar, whenever the crappy web-based email he insists on using over thunderbird moves the add attachment button). I end up having to do teamviewer to show him what I can't explain over the phone. He would very much use an assistant that shows him what to do, especially if he can speak to it.
Hey! Thanks for the suggestion. I visited a lot of old age homes in SF today, but the recurring issue I saw was that most of the people there didn't use laptops, or even phones - so I'm not sure how I would market it to them. Any suggestions?
Really interesting approach. Having a human in the loop seems like the right tradeoff given where computer-use models are today. One thing that came to mind is that this can be a new interface for software learning. If it works reliably, I could see it replacing static docs and videos!
Google acquired these guys back in 2016 to help users learn how to use Google cloud products via interactive tutorials using a step by step guidance / walkthrough (the user had to install a chrome extension)
One of the best use cases would be edtech … think of interactive labs where your product can guide learners / students to complete a task and hand hold them ..
Edtech companies that offer learn by doing curriculum (look at acloudguru, aquired by Pluralsight) offer labs where they expect students/learners to open their dull tutorials or instructions in a separate browser tab and then follow those instructions to achieve a learning objective .. your product could fit there to hand hold and educate users on all the different cloud technologies.. in short you can fuck a number of boomer edtech companies by making ur product like a education copilot and letting learners use it to learn stuff interactively .. learn how to secure s3 buckets in AWS .. learn how to configure backups or whatever ..
Good idea. I hope AI can automatically learn from the documents of newer version. Yesterday I used ChatGPT for "how to xxxxx in Blender?". Putting screenshots manually is bothersome, and the biggest problem is ChatGPT doesn't have knowledge of Blender 5.
Nicely conceived! This is the kind of feature Apple ought to have already delivered with on device models and private cloud compute.
Sending many whole screenshots to an indie mystery box, though, should be a non-starter for anyone without the skills to verify what any given update to this app is doing. Your website's featured use case highlights the risks (to you and users) unintentionally well: "How do I export my passwords?" (I did a double take: was this performance art from The Onion?) If a user opens a plain text file of secrets without closing this app/the help task, what gets captured, sent over the network, and saved to disk? What protections exist for, say, a computer-challenged elderly person's banking details?
A suggestion about the FAQ ...
"Where is my task history stored? Is it private?
Your privacy is our top priority. Your task history is stored securely and encrypted on your local machine by default. You have full control over your data."
... This invites unanswered questions about what exactly from the screenshots is stored, for how long, and what design backs the "securely" claim. Being up front about this would invite trust and helpful developer feedback.
to answer your question regarding screenshots - I am quoting a previous answer "Ourguide only takes a screenshot when the user asks for the next step. We run a PII filter first, then process the image via Tinfoil.sh in secure hardware enclaves (TEEs). This ensures the data remains private from everyone, including us. Tinfoil is open-source and fully verifiable." Screenshots are not stored.
Ourguide only takes a screenshot when the user asks for the next step. We run a PII filter first, then process the image via Tinfoil.sh in secure hardware enclaves (TEEs). This ensures the data remains private from everyone, including us. Tinfoil is open-source and fully verifiable.
Man, in the clearly forged "trusted by professionals" part you have names that do not match the faces, unless Anika is a middle eastern looking guy and Elena really has a baseball hat and a beard.
Looks cool, I think you should try to target it towards the elderly. My 99 year old grandpa is capable of using a computer and browsing the web, but struggles whenever he gets out of the "usual flow" (accidentally removes the chrome icon from his taskbar, whenever the crappy web-based email he insists on using over thunderbird moves the add attachment button). I end up having to do teamviewer to show him what I can't explain over the phone. He would very much use an assistant that shows him what to do, especially if he can speak to it.
Hey! Thanks for the suggestion. I visited a lot of old age homes in SF today, but the recurring issue I saw was that most of the people there didn't use laptops, or even phones - so I'm not sure how I would market it to them. Any suggestions?
Really interesting approach. Having a human in the loop seems like the right tradeoff given where computer-use models are today. One thing that came to mind is that this can be a new interface for software learning. If it works reliably, I could see it replacing static docs and videos!
Checkout https://techcrunch.com/2016/05/02/google-acquires-synergyse-... ..
Google acquired these guys back in 2016 to help users learn how to use Google cloud products via interactive tutorials using a step by step guidance / walkthrough (the user had to install a chrome extension)
One of the best use cases would be edtech … think of interactive labs where your product can guide learners / students to complete a task and hand hold them ..
Appreciate the link! I’d love for you to elaborate on the edtech use case, not sure i understand completely.
Edtech companies that offer learn by doing curriculum (look at acloudguru, aquired by Pluralsight) offer labs where they expect students/learners to open their dull tutorials or instructions in a separate browser tab and then follow those instructions to achieve a learning objective .. your product could fit there to hand hold and educate users on all the different cloud technologies.. in short you can fuck a number of boomer edtech companies by making ur product like a education copilot and letting learners use it to learn stuff interactively .. learn how to secure s3 buckets in AWS .. learn how to configure backups or whatever ..
Good idea. I hope AI can automatically learn from the documents of newer version. Yesterday I used ChatGPT for "how to xxxxx in Blender?". Putting screenshots manually is bothersome, and the biggest problem is ChatGPT doesn't have knowledge of Blender 5.
Exactly! Ourguide has live web search capabilities, and can help you across any software for any task you need help with.
Interesting approach. It’s essentially a Just-in-Time documentation layer
Nicely conceived! This is the kind of feature Apple ought to have already delivered with on device models and private cloud compute.
Sending many whole screenshots to an indie mystery box, though, should be a non-starter for anyone without the skills to verify what any given update to this app is doing. Your website's featured use case highlights the risks (to you and users) unintentionally well: "How do I export my passwords?" (I did a double take: was this performance art from The Onion?) If a user opens a plain text file of secrets without closing this app/the help task, what gets captured, sent over the network, and saved to disk? What protections exist for, say, a computer-challenged elderly person's banking details?
A suggestion about the FAQ ...
"Where is my task history stored? Is it private? Your privacy is our top priority. Your task history is stored securely and encrypted on your local machine by default. You have full control over your data."
... This invites unanswered questions about what exactly from the screenshots is stored, for how long, and what design backs the "securely" claim. Being up front about this would invite trust and helpful developer feedback.
thanks for your comment Ryan!
to answer your question regarding screenshots - I am quoting a previous answer "Ourguide only takes a screenshot when the user asks for the next step. We run a PII filter first, then process the image via Tinfoil.sh in secure hardware enclaves (TEEs). This ensures the data remains private from everyone, including us. Tinfoil is open-source and fully verifiable." Screenshots are not stored.
Cool idea - but realistically how much would this cost to run for a typical "show me how to do X".
I like how it actually shows an image of your screen and where to place your cursor. This is honestly pretty cool.
I wonder why we can't just make better UIs.
Can I put it on my mom's computer yet?
Sure! Ourguide is Live for MacOS and free to use.
What data do you extract from interactions?
Ourguide only takes a screenshot when the user asks for the next step. We run a PII filter first, then process the image via Tinfoil.sh in secure hardware enclaves (TEEs). This ensures the data remains private from everyone, including us. Tinfoil is open-source and fully verifiable.
Man, in the clearly forged "trusted by professionals" part you have names that do not match the faces, unless Anika is a middle eastern looking guy and Elena really has a baseball hat and a beard.
Clown world vision (c)
So sick