That is the curse of the current century. To me the same problem is affecting politics.
We use to have the world running on common sense, everyone would have worked on the goal of efficiency and progress. But now since a few decades, society is going downward. We are encountering thousand frustrations like that, everyday, it doesn't make any sense, but no one will fix anything, because no one is responsible, it is the process, it is "how things are supposed to be". There are very few corporate or political leaders that will be like a normal person and say: "fuck it, that is not possible, come here engineers, you have 5 hours to fix that so I can have my app work in a single click."
For me personally, the frustration is still bearable. What I find concerning is how less tech-savvy people are supposed to deal with all this. Like, how do you explain the quirks and workarounds of such half-broken digital processes to an 80-year-old who already feels uncomfortable with smartphones and computers? I think this is also about social inclusion and who gets left behind.
The parking app for my city is similar to this experience. I feel so old when I’m like I remember when this used to be an easy thing not even 10 years ago, get out of my car, go to the meter or kiosk, pay with cash or card, and get a little slip of paper to put on my dash. Now it’s a mess of reauth prompts, offers from select “partners”, and other additional hoops. Even more fun sometimes the backend is slow or broken a cop tries to give you a ticket even though you can show him you paid but “that’s not what his device says”
That is the curse of the current century. To me the same problem is affecting politics.
We use to have the world running on common sense, everyone would have worked on the goal of efficiency and progress. But now since a few decades, society is going downward. We are encountering thousand frustrations like that, everyday, it doesn't make any sense, but no one will fix anything, because no one is responsible, it is the process, it is "how things are supposed to be". There are very few corporate or political leaders that will be like a normal person and say: "fuck it, that is not possible, come here engineers, you have 5 hours to fix that so I can have my app work in a single click."
For me personally, the frustration is still bearable. What I find concerning is how less tech-savvy people are supposed to deal with all this. Like, how do you explain the quirks and workarounds of such half-broken digital processes to an 80-year-old who already feels uncomfortable with smartphones and computers? I think this is also about social inclusion and who gets left behind.
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The parking app for my city is similar to this experience. I feel so old when I’m like I remember when this used to be an easy thing not even 10 years ago, get out of my car, go to the meter or kiosk, pay with cash or card, and get a little slip of paper to put on my dash. Now it’s a mess of reauth prompts, offers from select “partners”, and other additional hoops. Even more fun sometimes the backend is slow or broken a cop tries to give you a ticket even though you can show him you paid but “that’s not what his device says”